Enhancing Customer Satisfaction

Reduction in the owner’s annual expense for the profit sharing program

Architects

300 customers

Chicago, USA

10%

Reduction of annual profit sharing cost

8% increase

Reduction of annual profit sharing cost

Objective

The goal of this case study was to enhance customer satisfaction by addressing feedback and improving service delivery.

Solution

We established a customer feedback loop that allowed us to gather insights directly from our clients. Based on their feedback, we made necessary adjustments to our service offerings and response times.

Before ShareWillow

After ShareWillow

10%

Reduction of annual profit sharing cost

8% increase

Contribution to personal retirement account

After

Following the implementation of the feedback loop, customer satisfaction ratings improved by 50%. Clients reported feeling heard and valued, leading to increased loyalty and referrals.

Customer satisfaction is our top priority.

See other success stories

How a business owner can reduce her 401(k) profit sharing cost by $51k per year

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